BOREALIS CANDLE

We offer free shipping on all orders over $50. We ship within the United States and U.S. territories. We do not currently ship internationally. All orders are shipped from our Los Angeles area warehouse.

Once your order is shipped, you will receive a shipping confirmation with any applicable tracking information and carrier details. Shipping times may vary and we are not responsible for shipping delays once your package leaves our warehouse. Please use tracking information to track your package. If your package does not arrive, please reach out to info@getsuperhigh.com. We will help you contact the carrier to trace the package.

We are not responsible for lost or stolen packages once a package has been marked as “delivered” by the carrier. If your product arrives damaged, please contact info@getsuperhigh.com within 24 hours of package delivery. Please also send pictures of damaged product. Please save shipping box and all applicable packaging.

If for any reason you are not satisfied with your order,you may return the products under the following conditions: A return request must be sent to info@getsuperhigh.com within 7 days of package delivery. Please provide order number and items you wish to return. All products must be returned unused and in its original packaging. You are responsible for securing and paying for shipping for your return. We are not responsible for any lost return packages. Please ensure you obtain tracking information and any necessary insurance for your return.

Detailed descriptions for each product are provided on our product pages. For any additional questions relating to a product, please email info@getsuperhigh.com

For any questions or concerns, please email us at info@getsuperhigh.com. All customer care inquiries are processed within 24-48 hours. Customer Care is open Mon.-Fri., 9am-5pm PST